1. What you may receive

• Buyer request details such as dates or times, capacity and requirements.
• The intended use: Stay, professional Space or Event Venue.
• Invoice or VAT needs when provided.
• Notes and preferences made available by the system.

2. Decide whether to unlock

Pay Per Lead (PPL) is the model that lets a Host choose whether to unlock a Buyer request. Unlocking may also depend on the conditions and Pay Per Lead price of the applicable plan. For current Host conditions, see Host Plans & Pricing.

You are not obliged to unlock or reply. Unlocking does not guarantee a positive response, availability, an agreement, a booking or a transaction.

3. Assess the request

• Exact dates or times.
• Guests or attendees and any setup needs.
• Intended use and compatibility with the listing.
• Essential services, access and equipment.
• Invoice details, payment expectations and cancellation questions when relevant.

4. Reply clearly

• State whether the listing appears available.
• Explain the proposed price and what it includes.
• Confirm applicable invoice or VAT information.
• State payment and cancellation terms clearly.
• Avoid language that promises a booking or completed transaction before an agreement exists.

5. Reply templates

Template A — Relevant and potentially available

Hello, thank you for your request. The listing appears suitable for your dates or times. Our proposed terms are: [price and inclusions]. Please confirm [any missing details]. Availability and booking are subject to final agreement and are not guaranteed by this reply.

Template B — More information needed

Hello, thank you for your request. Before assessing it fully, please confirm: (1) exact dates or times, (2) number of guests or attendees, (3) intended use and essential requirements. We will then review whether the listing is suitable and available.