1. Platform billing vs direct invoices

• Platform billing: may include Host plan access and a Pay Per Lead price when a Host chooses to unlock a Buyer request under the applicable conditions.
• Direct invoice: where relevant, the Host issues any Stay, Space or Event Venue invoice directly to the Buyer under the terms agreed between them.

The Buyer does not pay the B2BSTAY Pay Per Lead price. A request, unlock, reply or invoice does not guarantee availability, an agreement, a booking or a completed transaction.

2. Plan and Pay Per Lead billing

Pay Per Lead (PPL) allows the Host to decide whether to unlock a Buyer request. Unlocking may also depend on the conditions and Pay Per Lead price of the applicable plan. For current commercial values and plan details, use only the Host Plans & Pricing page.

3. Receipts for plan payments

After a purchase or renewal, receipts or invoices may be available in the billing area according to the current account configuration.

4. VAT and company details

• Keep the legal name, VAT number and billing address accurate.
• Match details with verification documents to help avoid billing delays.
• Request Buyer billing details separately when preparing a direct invoice for a Stay, Space or Event Venue agreement.

5. Billing support

If something is missing or incorrect, contact support with the relevant account email and invoice or receipt reference. Do not include unnecessary sensitive information.