Communication & Data Protection Policy (Platform Messaging)
Communication & Data Protection Policy (Platform Messaging)
Category: Policies & Standards • Slug: communication-data-protection •
Tags: privacy, data protection, messaging, buyer data, host data, compliance
B2BStay supports professional communication between buyers and hosts. Protect personal and company data and keep offers clear and written.
1. Messaging etiquette
- Keep messages relevant to the listing and request.
- Provide clear offers: availability, total price, invoice/VAT, payment terms, cancellation policy.
- Avoid repeated unsolicited messaging.
2. Data minimization
- Share only information needed to complete the booking decision.
- Buyers should share VAT and billing details when ready to proceed.
- Hosts should not request sensitive documents unless legally required.
3. Security tips
- Do not share payment card data via chat or email.
- Verify bank transfer details carefully.
- Use strong passwords and protect account access.
4. Reporting security concerns
If you suspect phishing, fraud, or unauthorized access, contact support immediately with screenshots and timestamps.
