Faq

Frequently Asked Questions

Getting StartedFor HostsFor BuyersLeads & EnquiriesPlans & PricingPolicies & StandardsGetting Started

• Can I use B2BStay internationally?

  Yes. Listings can be searched by country, region, city, and neighbourhood where available. 

• What’s the difference between a Stay and a Space?

  A Stay is accommodation for overnight stays (often mid/long-stay). A Space is a venue for work or events (hourly/daily/event-based use). 

• Is verification required?

  Yes. Host accounts remain pending until verification is approved. Pending hosts can complete the certification/verification step, but listing creation and key host features become available only after admin approval. Buyers can register and send booking requests according to platform rules. 

• How do booking requests work?

  Buyers can submit booking requests without booking fees. Hosts can review each request and respond with availability and an offer. Submitting or responding to a booking request does not confirm a booking. 

• Do buyers pay booking fees?

  No. Buyers use the platform to contact hosts and compare offers. Final booking terms and payments are agreed directly with the host.

• What can I find on B2BStay?

  Two main types: Stays (serviced apartments, aparthotels, corporate housing, etc.) and Spaces (meeting rooms, coworking, private offices, training rooms, venues). 

• Who is B2BStay for?

  It’s for companies, agencies, and relocation teams (buyers) and for property owners/managers and venue operators (hosts) who want qualified business enquiries. 

• What is B2BStay?

  B2BStay is a B2B marketplace for corporate stays and work spaces. Buyers send booking requests and receive direct offers from hosts. B2BStay does not charge booking commissions. 

For Hosts

• What happens if my listing is rejected?

  You’ll typically be asked to edit missing or inaccurate info (category, photos, amenities, location). Update it and resubmit for review. 

• Can I list multiple properties or venues?

  Yes. Starter allows up to 10 listings, Business up to 50, and Featured up to 100. Stay and Space packages are separate, so choose the package that matches the listing type you want to publish. 

• How do I structure an offer reply?

  Confirm availability, provide total price and inclusions, state invoice/VAT and payment terms, and include the cancellation policy. 

• What is a good response time for hosts?

  Best practice is within 24 hours. Faster replies improve conversion and buyer trust. 

• How do I set pricing if I can’t show exact rates?

  Use a realistic “from price” and price range indicator. Then provide the exact offer in response to enquiries, including what’s included. 

• Which details matter most for meeting rooms and venues?

  Capacity, seating layouts, Wi-Fi reliability, AV equipment, access instructions, on-site support, and what is included in the price. 

• Which amenities matter most for corporate stays?

  Fast Wi-Fi, a desk/workspace, kitchen facilities, laundry options, easy check-in, and clear invoicing capability. Parking and accessibility can be decisive. 

• How should I write a strong listing title?

  Use the category and location keywords naturally, for example: “Serviced Apartment near Porta Nuova, Milan” or “Meeting Room in Central Paris”. 

• How many photos should I upload?

  Upload enough real photos to show the place clearly, within your package limit: Starter 5 photos, Business 15 photos, Stay Featured 30 photos, Space Featured 25 photos. Prioritize key rooms/areas, entrance, workspace/equipment, and business amenities. 

• What should I prepare before publishing a listing?

  Clear photos, accurate capacity, complete amenities, realistic pricing indicators, availability rules, and invoice/VAT capability info (if applicable). 

• What documents are typically required for Host Private verification?

  Usually a government ID and proof of ownership or written permission to list the property/space. 

• What documents are typically required for Host Business verification?

  Usually company registration details, VAT/tax info (if applicable), and proof of authorization to list (ownership or management agreement). Requirements may vary by country. 

• What is the difference between Host Business and Host Private?

  Host Business is for companies and professional operators; Host Private is for individual owners with authorization to list. Verification requirements may differ. 

• How do I become a host on B2BStay?

  Register as Host Business or Host Private, complete verification, then create and publish your listings. 

For Buyers

• Can I request accessibility requirements?

  Yes. Include accessibility needs in your enquiry and ask the host to confirm details in writing. 

• Can I book for teams or long stays?

  Yes. Many stays are designed for teams, relocation, and extended stays. Mention team size, length of stay, and any procurement requirements. 

• Is my company information safe?

  Share only what’s needed. Provide VAT and billing details when you’re ready to proceed and avoid sending sensitive payment data in messages. 

• What if a host doesn’t reply?

  Follow up once with a short recap of your needs, then contact other listings on your shortlist. Also double-check dates/capacity are clearly stated. 

• Do I pay on B2BStay?

  Typically no. B2BStay supports direct enquiries and host offers. Payment and booking confirmation are agreed directly with the host. 

• How do I compare offers fairly?

  Compare total price, inclusions (utilities/cleaning/setup), invoice/VAT details, payment terms, cancellation policy, and location convenience. 

• Can I shortlist multiple listings?

  Yes. Shortlists help you compare 3–10 options quickly and streamline your enquiry workflow. 

• Can I request VAT invoices?

  Yes. Include your company legal name, VAT number (if applicable), billing address, and any payment terms needed. 

• What should I include in an enquiry to get faster replies?

  Dates/times, people/capacity, budget range, must-have amenities, and invoice/VAT requirements. The clearer the request, the better the offer. 

• How do I search effectively?

  Choose Stay or Space first, then filter by location, dates/times, capacity, and must-have amenities. Use neighbourhood filters when available. 

Leads & Enquiries

• How can we reduce low-quality booking requests?

  Buyers should include dates/capacity/budget and invoice needs. Hosts should keep listings accurate, complete, and updated. 

• Can a host report an invalid booking request?

  In cases of clear spam or unusable requests, a booking request may be reviewed. Provide the message text, timestamps, and the reason it is unusable. 

• When is a booking request created?

  When a buyer submits an enquiry and the host receives the request details.

• What is not a valid booking request?

  Spam, phishing, irrelevant promotions, bot traffic, or empty messages that don’t contain usable request details. 

• What information should a booking request include?

  A complete booking request contains enough genuine information for a host to respond with availability and an offer—typically dates or times, capacity, and a meaningful request. 

Plans & Pricing

• What plan should I choose?

  Choose by listing type and volume. Starter is free for 3 months and supports up to 10 listings. Business is €29 for 6 months and supports up to 50 listings. Featured is €99 for 1 year, supports up to 100 listings, and includes featured visibility. 

• Can agencies or property managers use B2BStay?

  Yes. Host Business is designed for professional operators managing multiple units or venues. 

• Can I cancel my plan anytime?

  Cancellation rules depend on your billing settings. If recurring billing is enabled, you can typically stop renewal and keep access until the end of the period. 

• Do I get invoices/receipts for plan payments?

  Yes, receipts or invoices are available in your billing area (depending on configuration). 

• Are there limits on photos or fields?

  Yes. Starter: 10 listings, 5 photos, 5 tags. Business: 50 listings, 15 photos, 20 tags for Stays or 15 tags for Spaces. Featured: 100 listings, 30 photos/30 tags for Stays or 25 photos/25 tags for Spaces.

• Do plans include featured placement?

  Featured placement is included in Stay Featured and Space Featured. Starter and Business use standard visibility unless another promotion is configured. 

• Is verification included in all plans?

  Verification is a marketplace requirement and may be required regardless of plan. Verified hosts convert better.

• Can I publish both Stays and Spaces?

  Yes, after host approval, but Stay and Space packages are managed separately. Use a Stay package for Stay listings and a Space package for Space listings. 

• What happens if my subscription expires?

  Starter access lasts 3 months, Business access lasts 6 months, and Featured access lasts 1 year. When a package expires, listings or booking-request features may pause until you renew or choose another package.

• What happens when I downgrade?

   If the new package has lower limits, you may need to unpublish listings or reduce photos/tags before the downgrade can work cleanly. Keep only active, high-performing listings published. 

• What happens when I upgrade?

  Upgrades move along the package path: Stay Starter → Stay Business → Stay Featured or Space Starter → Space Business → Space Featured. Business increases limits and visibility; Featured adds featured placement and the broadest visibility options. 

• Can I start with a small plan and upgrade later?

  Yes. Start with Starter to test demand: it is free for 3 months and supports up to 10 listings. Upgrade when you need more listings, photos or tags, or featured visibility. 

• What is a “valid booking request”?

  A real enquiry with enough details to reply: dates/times, capacity, and a meaningful request. 

• Do you charge booking commissions?

  No. B2BStay uses booking requests. Hosts review requests and respond directly with availability and an offer; no booking is confirmed by submitting or replying to a request. 

• What is included in each host plan?

  Host plans define access duration, listing limits, photo and tag limits, visibility, and booking-request features. Current packages are Stay Starter/Business/Featured and Space Starter/Business/Featured, with separate Stay and Space limits. 

Policies & Standards

• How do I report a listing or account?

  Provide the listing title/URL (or a screenshot), message text if relevant, timestamps, and a factual description of the issue. The team will review and apply the appropriate action. 

• What should I do if I receive a suspicious enquiry or message?

  Don’t click unknown links or share sensitive details. Report it with screenshots/timestamps and a short factual explanation. 

• How is user data protected on the platform?

  Share only what’s needed to complete a booking decision. Avoid sending sensitive payment data via messages and report suspicious behaviour promptly. 

• Is discriminatory content allowed?

  No. Discrimination or hateful content is not allowed in listings or communication. B2BStay enforces professional and respectful behaviour. 

• What are the rules for pricing and availability accuracy?

  Don’t use unrealistic placeholder prices and don’t show availability you can’t honour. Keep blocked dates updated to avoid wasted enquiries and disputes. 

• How can I avoid rejection and stay compliant?

  Use real photos, choose the correct category, complete all required fields, be honest about amenities and capacity, and keep pricing/availability realistic. 

• What happens if my listing violates standards?

  Depending on severity, your listing may be edited, set to draft, rejected, or removed. Repeated violations may lead to account restrictions. 

• How does B2BStay handle fraud or suspicious activity?

  Fraud attempts may lead to listing removal, account restrictions, suspension, or permanent bans. Serious cases may be escalated for further action. 

• Can I include external links in listings or messages?

  No. Phishing links, spam, or deceptive redirects are not allowed. When in doubt, keep communication inside the platform. 

• Are “concept offers” or non-physical services allowed?

  No. B2BStay is for real, physical stays and spaces that can be accessed and booked directly with the host. 

• What listing information must be accurate at all times?

  Location, category, capacity, amenities, photos, availability rules, and pricing indicators must be kept accurate and updated. 

• Can I use “style” names as categories (e.g., Riad, Ryokan) if it’s only inspired by them?

  No. If your place is only inspired by a style, describe it in the text and use tags where available instead of selecting a protected category. 

• What are the rules for category selection (Stay vs Space)?

  Choose the category that matches the real use of the place. A Stay is accommodation for overnight stays; a Space is a venue for meetings, work, or events. Misclassification may be corrected or rejected. 

• Are duplicate listings allowed?

  No. Duplicate listings for the same property/space are not allowed. If you manage multiple units, each listing must represent a genuinely distinct unit and must not be used to manipulate visibility. 

• Can I list a property or space I don’t own?

  Only if you have verified authorization to list it (e.g., a management agreement or written permission). You must be able to provide proof during verification or review. 

• What counts as a fake or misleading listing?

  Any listing for a place that does not exist, uses copied images, shows the wrong location, hides major limitations, or misrepresents the category or availability. 

• What content is prohibited on B2BStay?

  Prohibited content includes fake listings, stolen/copyrighted images without rights, phishing or spam links, illegal activity promotion, hateful/discriminatory content, and any attempt to mislead users about location, category, or availability. 

• Can I use watermarks or promotional text on photos?

  Small, non-intrusive branding may be acceptable depending on the case, but heavy promotional overlays, phone numbers, or large watermarks are discouraged and may be rejected during review. 

• Are stock photos allowed?

  No. Stock photos are not allowed. Listings must use real images of the actual property or venue. Stock or misleading images reduce trust and can lead to rejection. 

• What are the minimum quality standards for listings?

  Listings must be real, accurately categorized (Stay or Space), include complete location details, use real photos, and provide truthful amenities, capacity, and pricing indicators. Misleading or incomplete listings may be rejected or removed.